1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply our monthly subscription service and online content to you.
1.2 Who these terms apply to. These terms only apply where you are a consumer. This means (i) that you are an individual; and (ii) that you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.3 Why you should read them. Please read these terms carefully before you enter into a subscription with us. These terms tell you who we are, how we will provide content to you, how you and we may change or end the contract and offers, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Let’s Go Local Ltd a company registered in England and Wales. Our company registration number is 13256763 and our registered office is at Unit 7 Rural Enterprise Centre, Eco Park Road, Ludlow, SY8 1FF.
2.2 How to contact us. You can contact us by writing to us at email@example.com
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you registered your subscription with us.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your subscription. To sign up to our subscription service and online content please use the link on our website. Our acceptance of your subscription will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your subscription. If we are unable to accept your subscription, we will inform you of this in writing and will not charge you for any content. This might be because your payment has been declined.
3.3 Your subscription registration number. We will assign a subscription number to your subscription and tell you what it is when we accept your subscription. It will help us if you can tell us the subscription number whenever you contact us about your subscription.
4. OUR SUBSCRIPTION SERVICES
4.1 Access to our content. We provide access to our website and access to the third party product discounts contained on our website in return for a monthly subscription fee.
4.2 Newsletters. We provide you with a monthly newsletter.
5. YOUR RIGHTS TO MAKE CHANGES
The subscription service is for access to our website and the discount codes for our third party partners contained on it. As such we cannot offer any right to make changes to that content except for your rights to terminate this Contract as detailed later in these terms and conditions.
6. OUR RIGHTS TO MAKE CHANGES
6.1 Updates to website and content. We may update or make changes to our website and the website content at any time with or without notice to you.
6.2 Third party discounts. We provide discounts with various third parties partners. The third party discounting parties are subject to change and can be amended or removed at any time. The third parties offering the discounts may withdraw their offer at any time and for any reason.
6.3 Changes to these terms and conditions. We reserve the right to make changes to these terms and conditions at any time without notice to you (unless the change is to the price in which case we will give you notice of the change in accordance with clause 12.4 of these terms and conditions).
7. PROVIDING THE CONTENT AND SERVICES
7.1 When we will provide the content. Once your order is complete you will have access to the website and content (including the third party discount codes) until either your subscription expires or you or we end the contract in accordance with these terms and conditions.
7.2 We are not responsible for delays outside our control. If the subscription service is delayed or unavailable due to an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or unavailability. Provided we do this we will not be liable for unavailability caused by the event, but if there is a risk of substantial period of unavailability you may contact us to end the contract and receive a refund for the period that you have paid for that the service and content was unavailable for.
7.3 We are not responsible for accuracy of any content. The content provided through the website and newsletter are for information purposes only and are often provided by our third party partners. We give no warranty or representation as to the accuracy or completeness of the information and content provided.
7.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services and content to you, for example, an email address. If the necessary information is not provided during your order we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may need to end the contract (and clause 10.2 will apply). We will not be responsible for supplying the content and services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.5 Reasons we may suspend the supply of services and content to you. We may have to suspend the subscription services and online content in order to:
7.5.1 deal with technical problems or make minor technical changes;
7.5.2 update the content to reflect changes in relevant laws and regulatory requirements.
7.6 Your rights if we suspend the supply of services and online content. Where possible, we will contact you in advance to tell you that the services and content will be unavailable for a period of time, unless the problem is urgent or an emergency. If we have to suspend the access to the website and online content for longer than 1 month in any 3 month period we will adjust the price so that you do not pay for the services and content while access to them is suspended.
7.7 We may also suspend supply of the products if you do not pay. If you do not pay us for the content and services when you are supposed to (see clause 12.1) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services and content until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services and content. We will not suspend your access where you dispute the unpaid invoice (see clause 12.3). We will not charge you for the services and content during the period for which they are suspended. As well as suspending the services and content we can also charge you interest on your overdue payments (see clause 12.2).
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. :
8.1.1 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
8.1.2 In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.2 and clause 9.
8.2 Ending the contract because of something we have done or are going to do. If you are ending your contract for a reason set out at (a) to (c) (as detailed in the Summary of Rights below) the contract will end immediately and (subject to the terms set out in the Contract) we will refund you in full for any period of time that you have not had access to the services and content which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an error in the price or description of the services and content you have ordered and you do not wish to proceed;
8.2.2 we have suspended supply of the services and content for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month in any 3 month period; or
8.2.3 you have a legal right to end the contract because of something we have done wrong.
8.3 The right to change your mind. Once you have received access to the online content and services you do not have a right to change your mind.
8.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract with us. Please see clause 9 of these terms and conditions for further details of how to do this.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by completing the “cancel subscription” section/form on or website.
9.2 Notice. You must give us one month’s notice if you wish to cancel your subscription. The months’ notice must expire on the next payment date. By way of example, if we usually take payment on 1st of the month, you must give 1 months’ notice, such notice to expire on the 1st of the following month. If you give notice on, for example, 14th July, payment would still be taken on 1st August and the subscription would end on 31st August.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your email address.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge a percentage of the price which shall be calculated depending on the date on which we end the contract, as compensation for the net costs we will incur as a result of your breaking the contract.
11. IF THERE IS A PROBLEM WITH YOUR SUBSCRIPTION
11.1 How to tell us about problems. If you have any questions or complaints about the subscription service, please contact us. You can or write to us at firstname.lastname@example.org.
11.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
a) If your product is digital content, , the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
b) If your digital content is faulty, you’re entitled to a repair.
c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
See also clause 8.3.
If your product is services, for example, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12. PRICE AND PAYMENT
12.1 When you must pay and how you must pay. Payment is taken by direct debit through our external provider, Stripe. Membership is paid for through a monthly subscription which will automatically renew each month unless you give us notice of termination in accordance with clause 10 of these terms and conditions.
12.2 Payments. We will take payment through Stripe every month with your payments to be made in advance of each month’s subscription.
12.3 Stripe. We take payments using Stripe, a third party payment processor. Further details about Stripe are set out in our Privacy Notice.
12.4 Price. We reserve the right to change the price of the subscription at any time without consent from you. We will give you one months’ notice of any such change in the price for your subscription.
12.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.6 What to do if you think an invoice is wrong. If you think we have taken an incorrect payment amount please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. Except as expressly excluded by these terms and conditions, if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services and content.
13.3 If defective digital content which we have supplied damages a device belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.4 We are not liable for business losses. We only supply the content and services for domestic and private use. If you use the content and purchases for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.5 Third party discounts. We are not responsible for any content, offers or discounts available on the website through our third party partners. We reserve the right to change our third party partners and their relevant offers and discounts at any time without any liability to you. A third party may refuse to recognise your membership or to apply a discount at their absolute discretion. We will have no liability for any such refusal.
13.6 Notification of third party partners. We have no obligation to advise you of any changes to our third party partners.
13.7 Third party terms and conditions. Our third party partners may also provide additional terms and conditions for their offers and services – please ensure that you check these carefully before purchasing any goods or services through our third party partners. We are not responsible for any experience you have with our third party partners which will be provided subject to that third party partner’s terms and conditions.
13.8 Accuracy of information. Whilst we will use all reasonable endeavours to keep the information and content on our website as up to date as possible we will have no liability or responsibility for any inaccuracies.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. OTHER IMPORTANT TERMS
15.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.